Your safety is our priority

Rowan will provide immediate signposting to help and support on a wide range of issues that could cause harm to the individual or the people around them. This includes, but is not limited to, suicidal feelings, self harm, addiction and domestic violence.

We take your safety seriously and it is embedded across all our apps. They are built on models that have been rigorously tested.

We strive to make sure that everyone is looked after properly.

When talking with Rowan, for example, if the conversation goes beyond certain constraints, guard rails are in place and appropriate action is taken.

If you are in a life-threatening situation or cannot keep yourself safe:

Call NHS 111 or 999

If you are hurt or know someone who is hurt.

Go directly to A&E

If you need urgent medical attention.

Crisis helplines and emotional support

Samaritans

Call: 116 123

samaritans.org

UK wide

Shout

Call: 85258

giveusashout.org

UK wide

CALL

Call: 0800 132 737

callhelpline.org.uk

Wales only

Breathing Space

Call: 0800 83 85 87

breathingspace.scot

Scotland only

Lifeline

Call: 0808 808 8000

lifelinehelpline.info

Northern Ireland only

Additional helplines

  • If you or a loved one are affected by cancer, contact Macmillan Cancer Support at www.macmillan.org.uk. Call the helpline on 0808 808 0000.

  • Always call 999 if you think you need an ambulance. Call 116 123 to talk to the Samaritans. Text "SHOUT" to 85258 to contact the Shout Crisis Text Line. Call Alcoholics Anonymous on 0800 917 7650 or visit www.alcoholicsanonymous.org.uk.

  • Call the Samaritans on 116 123. Text "SHOUT" to 85258. Contact bereavement support charity Cruse via the helpline: 0808 808 1677.

  • Call the National Bullying Helpline on 0300 323 0169 weekdays from 9-5pm or text "Shout" to 85258.

  • Always seek NHS help if you need it - call an ambulance or ring 999 if you feel in danger. Call 116 123 to talk to the Samaritans. Text "SHOUT" to 85258 to contact the Shout Crisis Text Line.

  • Call the National Debtline on 0808 808 4000 - Monday to Friday: 9am-8pm, Saturday: 9:30am-1pm. Call the Step Change Helpline on 0800 138 1111 - Monday to Friday, 8am to 8pm, and Saturday, 9am to 2pm.

  • If you or a family member are living with dementia, contact Dementia UK: www.dementiauk.org, call the helpline on 0800 888 6678 or email helpline@dementiauk.org.

  • If you, or someone you know, is in immediate danger, call 999 and ask for the police. Silent calls will work if it isn’t safe to speak – use the Silent Solution system by calling 999 and press 55 when prompted. You can also ‘Ask for ANI’ (pronounced ‘Annie’) in pharmacies displaying the logo. They will offer you a safe space and support. Call the National Domestic Abuse Helpline on 0808 2000 247. There is also Women's Aid, which runs a free chat service:

    https://www.womensaid.org.uk/

    For men affected by domestic violence, contact the Men's Advice Line on 0808 8010 327 (Monday to Friday, 10am to 8pm) or visit www.mensadviceline.org.uk.

  • Call 116 123 to talk to the Samaritans. Call Frank on 0300 123 6600 or visit the website to find more local support: https://www.talktofrank.com/get-help/find-support-near-you.

    If you are struggling to cope with a loved one's addiction to drugs, visit www.drugfam.co.uk.

  • Call BEAT on 0808 801 0677. It's a specialist helpline for eating disorders, operating 3-8pm on weekdays, and can also support loved ones. Call the Samaritans on 116 123. You can always reach out to the NHS for medical help on 111 or call 999 if you need urgent help.

  • Call the National Domestic Abuse helpline - 0808 2000 247 - or text HOME to 741741 to connect with a volunteer Crisis Counsellor who can support you further.

  • The National Prevent Police Helpline (0800 011 3764) can help if you feel you or someone you care about is being radicalised. You can also call the Samaritans 116 123 or message Shout for emotional support via 85258.

  • Call the National Domestic Abuse helpline on 0808 2000 247. Or call 08081 968 845 for Money Plus Advice - a specialist service open 9-5 pm weekdays - to help victims of economic and financial abuse looking for advice and support.

  • GamCare offer specialist support for those impacted by gambling and run a national helpline via https://www.gamcare.org.uk/ and on 0808 8020 133. There is also help for anyone looking for local support for gambling: https://www.gambleaware.org/finding-the-right-support

  • Visit https://switchboard.lgbt/ for support and advice or call the national LGBTQIA+ support line, which operates every day from 10am-10pm on 0800 0119 100. Call 116 123 to talk to the Samaritans, or message "Shout" to 85258.

  • Shelter has an emergency helpline on 0808 800 4444. It's open from 8am to 6pm weekdays. If you are worried about being homeless, losing your house in the next two months, or having nowhere to stay tonight, you can contact Citizen's Advice line on 0800 144 8848 - 9 am to 5 pm weekdays - for housing advice. Both websites have lots of helpful advice: https://england.shelter.org.uk/housing_advice.

    https://www.citizensadvice.org.uk/housing/If

    If you are feeling like you need to talk about how you are feeling, call 116 123 to talk to the Samaritans.

  • The ACAS helpline can give anyone free and confidential employment advice on 0300 123 1100 from 8am-6pm on weekdays. Call 116 123 to talk to the Samaritans, Text "SHOUT" to 85258 to contact the Shout Crisis Text Line.

  • Always seek NHS support from your GP, call NHS 111 or phone 999 if you feel you might hurt yourself. Call 116 123 to talk to the Samaritans. Text "SHOUT" to 85258 to contact the Shout Crisis Text Line. There is also SANELINE on 0300 304 7000, which is open from 4p-10pm every day and offers specialist support to those affected by mental illness, including friends, family, and carers.

  • Always seek NHS support from your GP or phone NHS 111 to see what support you might be able to access and explore. There are a number of charities who can support including www.autism.org.uk and www.adhduk.co.uk. If you're struggling with how you are feeling, then call 116 123 to talk to the Samaritans. You can also text "SHOUT" to 85258 to contact the Shout Crisis Text Line.

  • Call 116 123 to talk to the Samaritans. Text "SHOUT" to 85258 to contact the Shout Crisis Text Line.

  • Call the National Sexual Health helpline free on 0300 123 7123, Monday to Friday, from 9am to 8pm, or Saturday and Sunday from 11am to 4pm. If you are feeling worried or anxious, text "SHOUT" to 85258 to contact the Shout Crisis Text Line.

  • Always call 999 if you think you need an ambulance. Call 116 123 to talk to the Samaritans, Text "SHOUT" to 85258 to contact the Shout Crisis Text Line. Call 0800 585 858 to talk to Calm (if you're 15 years old or over) or use CALM webchat. Contact Papyrus UK, the charity for prevention of young suicide (under 35): Call 0800 068 4141, text 88247 or email pat@papyrus-uk.org to contact HOPELINE247, available 24 hours a day.

  • Call the British Pregnancy Advice Service on 03457 30 40 30 from 8am to 5pm, Monday to Friday, 8am to 4pm, on Saturdays and 9.30am to 2.30pm on Sundays. Ring 111 for NHS advice or seek advice directly from your GP.

  • Call 0808 500 2222 for the National Rape and Sexual Abuse Helpline or visit their website to start an online chat:

    https://rapecrisis.org.uk/get-help/want-to-talk/

    If you're a man, boy or non-binary person affected by sexual violence, visit www.survivorsuk.org .

  • If you, or someone you know, is in immediate danger, call 999 and ask for the police. Call 116 123 to talk to the Samaritans if you are struggling. If you are worried that you are acting abusively, you can contact the free Respect helpline on 0808 802 4040.

  • If you need help after a crime, visit www.victimsupport.org.uk. The charity has a helpline: 0808 16 89 111.