Talking therapy: what’s stopping you? How AI solutions might help

Mental health is a critical aspect of overall wellbeing, but many people face obstacles when trying to access the support they need. While traditional talking therapy is a proven method of improving mental health, it’s not always easy to get started. However, with the advent of mental health apps that support you to talk through your feelings, there are now new ways of accessing it, helping to overcome some of these challenges.

Let’s explore 10 common barriers and how this type of solution might help. 

1. Scepticism

• “I don’t believe talking therapy can help me.”
  If you don’t feel that talking therapy will help, choose a mental health app that integrates a wider range of evidence-based techniques that support your mental health. This could include cognitive behavioural strategies, mindfulness, and practical exercises. Therapy can be more than just talking—it's about learning actionable strategies to promote long-term well-being .

• “I don’t trust online therapy platforms.”
  Concerns about the effectiveness and security of online therapy are common. Do your research when choosing a mental health app. Look out for evidence-based methodologies and check the security and safety policies to ensure stringent measures are in place. 

2. Concerns about confidentiality and privacy

• “I’m worried about data privacy.”
  Privacy is a major concern, particularly when it comes to mental health. Choose an app that offers data encryption. That means all your communication is essentially scrambled so you are protected from data breaches and unauthorised access. You can then be confident that your discussions are taking place in a secure, private environment. 

3. Social or cultural pressures

• “What will my friends and family say if they find out?”
  Many people fear stigma when seeking mental health support. AI solutions provide an anonymous and discreet way to access emotional support, ensuring that your journey remains private and free from external pressures.

• “My culture isn’t supportive of talking therapy.”
  In some communities, seeking therapy may be frowned upon. Done well, AI platforms offer a culturally sensitive, personalised experience that respects individual backgrounds, providing support in a way that is inclusive and considerate of cultural differences.

4. Practical issues

• “I can’t afford private talking therapy.”
  Traditional therapy can be expensive, but AI-driven conversations are more affordable, offering high-quality mental health support at a fraction of the cost of face-to-face sessions. 

• “I don’t have time for therapy.”
  AI support is available on-demand, allowing users to engage with it whenever it suits them – whether that’s early in the morning, during a lunch break or late at night. There’s no need to commit to a rigid schedule; get help when you need it on your own terms. 

• “I can’t find the right therapist.”
  Access to therapists can be limited, particularly in rural areas. AI eliminates geographical barriers, offering instant access to emotional support without needing a referral or waiting for an available therapist.

5. Fear

• “I’m afraid of starting therapy.”
  Starting therapy can feel overwhelming, especially if you fear opening up to a stranger or revisiting painful experiences. AI allows users to gradually build trust at their own pace. The focus on forward momentum, resilience-building and emotional regulation helps individuals manage their fears and work through their challenges in a non-intimidating environment.

6. Embarrassment

• “It’s embarrassing to talk about personal issues.”
  AI eliminates the need for face-to-face conversations, allowing you to explore your thoughts and feelings privately. 

7. It’s just not for me

• “Things aren’t that bad. I don’t need help.”
  It’s common to downplay mental health concerns. AI support can gently encourage people to reflect on their feelings and guide them toward recognising when they might need help and seeing it as a proactive and healthy choice.

• “I feel hopeless—nothing will help.”
  When hopelessness takes hold, it can be difficult to believe that therapy will make a difference. A good AI experience will meet you where you are and offer small, manageable steps towards feeling better, even in moments of doubt.

8. Lack of awareness or understanding

• “I don’t know anything about therapy or how it could help.”
  Finding a user-friendly app that explains each step of the process is crucial. This demystifies the experience and makes it easier for individuals unfamiliar with it to take their first steps toward improving mental health.

• “I’m confused by the different types of therapy.” 

Confusion about the differences between various types of therapy, such as CBT and psychotherapy, can make the process of seeking help confusing. Choose an app that integrates multiple therapeutic approaches so you don’t need to navigate the complexities yourself. 

9. Overwhelm

• “I’m feeling overwhelmed by the thought of starting.”
  AI simplifies the process by offering clear pathways. You can start a conversation straight away and be guided through step-by-step instructions so that anyone can begin their mental health journey without feeling lost or unsupported.

10. Personal Preferences

• “I want a quick solution.”
  Therapy often requires time and patience but you can set and track achievable goals through some AI-powered solutions so you can see tangible improvements, even in a short amount of time.

• “I prefer to get help through books or online resources or talking to friends and family.”
  AI support complements self-guided methods by offering interactive and highly personalised help alongside other resources. It offers the best of both worlds – autonomy with expert guidance.

To sum up

We understand why talking therapy isn’t always easy for people. While AI conversations may not be for everyone, they do offer exciting possibilities for overcoming some of the common barriers to seeking help. AI can empower people to take control of their mental health in ways that fit seamlessly with their lives. It must be rigorous in its approach, and it must be safe and secure to use but, when done well, it’s an alternative that can help many people feel better and more resilient.

Disclaimer: Rowan is not a licensed therapist or healthcare provider and does not offer diagnosis or medical treatment. If you need professional support, please consult a qualified healthcare professional.